Category 1
Renting, Returns, and Pricing
How much does it cost to rent a power bank?
Pricing varies slightly by station agreement. You can always check the current rate on the kiosk screen or within the GreenCharge+ app before renting.
Can I return the power bank to any station?
Yes! For maximum convenience, you can return the power bank to any GreenCharge+ kiosk within our network across the UAE, regardless of where you rented it.
What happens if I don't return the power bank?
f the power bank is not returned, a maximum fee of AED 35 is charged per 24 hours of use. If not returned within 72 hours, a replacement fee of AED 99 may apply, as detailed in the app’s terms.
Category 2
Devices, Safety, and Payment
What types of devices are supported by your power banks?
Our power banks are universal. They come with built-in USB-C, Lightning (for Apple), and Micro-USB connectors, supporting virtually all major smartphones and devices.
Is the power bank safe for my device?
Absolutely. All GreenCharge+ power banks are rigorously tested and carry essential safety certifications, ensuring safe charging for your phones and tablets.
What payment methods are accepted?
We accept secure payments via credit/debit cards, Apple Pay (depending on the kiosk), and secure online payment through our mobile app.
Category 3
Technical Support & Kiosk Status
What if the power bank doesn’t pop out or fails to charge?
Wait up to 2 minutes for the system to process the request. If the issue persists, try renting again or contact our customer service team immediately at +971 585820520.
What if the kiosk is full or offline?
The GreenCharge+ mobile app will show the real-time status of all nearby stations and automatically suggest the nearest available kiosk for rental or return.
Category 4
Business, Sustainability & Partnerships
How does GreenCharge+ support sustainability?
By using our reusable, shared charging network instead of disposable chargers, we actively help reduce electronic waste (e-waste) and support greener technology initiatives across the GCC.
I own a venue. How do I partner with GreenCharge+?
Please visit our Partnerships page for details on benefits and requirements, and fill out the contact form there to get started.
